Check-In
Check-in time is after 3:00 p.m. unless prearranged. Keys are located at your
Vacation Rental.
Check-Out/Cleaning
Check-out time is 11:00 a.m. Housekeeping will take care of everything from your
last day only.
Late Check-Out
Late check-outs must be authorized in advance. Unauthorized late check-outs will
be charged for one extra full day. Please note that the check-out time you
request does not confirm a late check-out.
Long Distance Phone Calls
While local calls are free, a credit card or phone card must be used for all
toll calls. Any unpaid telephone fees you incur will result in a $25 fee in
addition to the charges.
If You Get Locked Out
If you get locked out of your Rental, and assistance is required, there will be
a $25 charge payable at the time of the assistance directly to the agent who
assists.
Compliance to Rules/Policies
All Guests must be in compliance with all Complex & Subdivision Rules, in
addition to the Policies stated herein. Violation will result in an immediate
eviction without refund. House rules are posted in the lobby of the condo
complex. Please make sure you read them and understand them!
Damage
Please report any damage to us immediately. Prompt action may allow us to lessen
the damage (especially spills on carpet or furniture). Excessive wear, tears,
stains, burns, missing/broken items, lost keys, extra cleaning, smoke odor,
etc., will be charged to your credit card. Please be considerate of condo
furnishing when you have been to the beaches or out to the pool area. Wet suits
and sun blockers will stain furniture and require extra cleaning charges. Please
be aware that sand should be removed before beach attire and towels are washed
as this will do damage to the washer and dryer.
Cleaning Fees
Cleaning fees will be charged for all stays of 5 nights or less, and for Monthly
Rentals, and during the Ironman Triathlon. Although there are no cleaning fees
for most stays, and we appreciate your help by leaving shoes and slippers at the
door, as is Hawaiian custom. Please shake any sand from towels and beach items
before entering the building. A few simple steps will help eliminate any extra
charges to your stay for unnecessary cleaning.
Pets and Smoking
Our Vacation Rental does NOT allow
pets OR smoking! even on the lanai. Please respect these policies in
order to avoid damages and extra charges.
Occupancy Limit
Vacation Rental has an occupancy limit of two. Please provide the total number
of occupants when making your reservation to ensure enough supplies are
available. Unauthorized extra guests will result in termination of your stay
without refund.
Maintenance
Please report any equipment failure to us immediately. We reserve the right to
enter your Vacation Rental during your stay for repairs with 24 hours notice,
and without notice in an emergency.
Construction
Construction at areas surrounding your Vacation Rental is out of our control. We
do not offer refunds, relocations or discounts for construction. If there is
excessive noise beyond normal working hours, we will attempt to contact the
construction site manager regarding working hours.
Bugs
Routine insect spraying is part of life in the tropics. If treatment is
scheduled during your stay, a notice will be posted in advance. Remove garbage
daily, and store all food in containers.
Emergencies
If you have a safety or medical emergency, please dial 9-1-1 . For any
emergencies concerning your reservation or Vacation Rental. Additional contact
number will be provided for after-hour assistance.
Reservations, Changes and Cancellations
All Reservations require a $200 deposit by credit card. Full payment is due 30
days prior to your arrival date. Reservations cancelled within 20 days of your
arrival date are NON-REFUNDABLE. Changes made after a reservation is confirmed
are subject to a $25 fee.
Rates & Discounts
Discounts of 5% apply when staying 14 nights or more. Discounts of 10% apply
when staying 28 nights or more. Current rates and discounts are listed on-line
at www.bigislandhawaiivacationcondo.com. Return Guests
may be eligible for an additional 5% discount. Restricted dates may apply.
Taxes
All required taxes are added to all rates, fees, and charges, and are subject to
change without notice. The current Hawaii State tax rate for Vacation Rentals is
11.417%.
Items Left Behind
We are not responsible for any items left behind. A $15 service charge plus
postage fees will be charged for items picked up and mailed back to you.
Disclosures & Miscellaneous
All rates, discounts, properties, descriptions, taxes & policies are subject to
change without notice.
We do NOT manage any of
the Condominium Complexes. We have NO control over closed facilities,
complex improvements, and Pest Control.
Contact Numbers: 808 5571373 or 808 325 9666